Refund Policy

Last Updated: April 2026

Overview

Yunxin API services operate on a credit-based billing system. You purchase credits that are consumed based on your API usage (model, token count, and other factors).

Credit Purchases

Unused Credits

• Credits that have not been used may be eligible for a refund within 14 days of purchase.
• Refund requests for unused credits must be submitted through our support channels.
• Credits that have been partially used are not refundable for the used portion.

Non-Refundable Credits

Credits are not refundable if:

• The credits have been fully or partially consumed
• More than 14 days have passed since purchase
• The account has been suspended or terminated for violation of our Terms of Service

Subscriptions & Tier Plans

• Tier subscription fees (Basic, Pro, Enterprise) are billed at the beginning of each billing cycle.
• You may cancel your subscription at any time. Your tier benefits will remain active until the end of the current billing period.
• Subscription fees are non-refundable once the billing period has started, except as required by applicable law.

How to Request a Refund

1. Contact us through our support channels or email
2. Provide your account email and transaction details
3. We will review your request within 5 business days
4. Approved refunds will be issued to the original payment method within 7–14 business days

Exceptions

We may consider refunds beyond the standard policy in cases of:

• Technical errors on our end resulting in incorrect charges
• Service outages causing significant disruptions
• Duplicate charges

Contact

For refund inquiries, please reach out through our support channels or contact us directly.

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This policy applies to all Yunxin API services. We reserve the right to update this policy at any time. Continued use of our services constitutes acceptance of the current version.